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FAQs

What is a Wellness coach in general?

A wellness coach is a professional who helps individuals improve their overall health and well-being by providing guidance, support, and accountability. Wellness coaches work with clients to identify their goals and develop personalized plans to achieve those goals, such as improving their diet, increasing physical activity, managing stress, or getting better sleep. Some coaches with a health-related background as professionals may also provide education and resources on various health topics and help clients navigate obstacles and challenges that may arise during their wellness journey.

Overall, the goal of a wellness coach is to empower individuals to take an active role in their own health and create sustainable lifestyle changes for improved well-being.

Do you offer group consultations or workshops or programs?

Not at the moment, however, it is coming soon! For now, Nagi would love to focus on one person each session in order to maximise my support to them— Therefore, currently ONLY one-on-one coaching sessions. 

What should I prepare for my coaching sessions?

You will need to fill up your wellness questionnaire sheets which you will be provided after booking coaching sessions are confirmed so that your coach can understand you a little bit more before meeting you online for the initial session. 
You will also be provided worksheets - Documents (PDF files) to write down during the coaching sessions that requires you to print them out and have a pen. 

 

Do you offer your service in person?

At the moment, my services are available only online.
 

Can I cancel my coaching session or LTLA programs and get refund?

You can cancel or reschedule my coaching sessions. However, to get a full refund, it requires 2 days' notice (48 hours) before the session day to get a 100% refund or reschedule.  Cancellations / Reschedule within 48 hours will not be refunded.

Online Workshops/ Programs / Courses (excluding LTLA programs) will be refunded only if there is a major issue that includes circumstances where: 
The workshops, courses and programs are faulty, or not opening/starting.

A major problem does NOT include:

  • a failure to update a course created some time ago;

  • a change of mind;

  • choosing the wrong course where the customers had a few to choose from;

  • change in circumstances (including financial hardship); or Personal reasons;

  • unwillingness/ inability to comply with the requirements of workshops, courses, and programs including a lack of time to complete the workshops/courses/ program - Personal reasons;


About LTLA Program Cancellation & Policy 
Please go to LTLA product supplier "Modere" - Modere Returns and Exchanges Policy

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